Horsham 01403 839733 | Tunbridge Wells 01892 599732 | Covering Kent, Sussex & Surrey | info@countrydrainage.co.uk

Privacy Policy

Last updated: September 2026

Country Drainage, part of Ward Environmental Services, is committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This policy explains how we collect, use, and protect your personal information when you visit countrydrainage.co.uk.

1. Who We Are

The data controller responsible for your personal data is:

Country Drainage, trading name of Ward Environmental Services Ltd (company number 10673309)
The Woodland Centre
Pigdown Lane
Hever, Kent
TN8 7LX
Website: www.wes.uk.net
Email: info@countrydrainage.co.uk
Telephone: 01892 599732 / 01403 839733

Company registration number: 10673309

2. What Data We Collect

We may collect the following personal data when you use this website:

  • Contact information: name, email address, telephone number, and any other information you provide when you complete our contact form or send us an enquiry.
  • Usage data: information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This is collected automatically via Google Analytics (see Section 5).
  • Cookie data: see our Cookie Policy for full details of the cookies we set and how to manage them.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Legitimate interests: to respond to your enquiries and improve our website and services.
  • Consent: where you have opted in to the use of analytics cookies (you may withdraw consent at any time — see our Cookie Policy).
  • Contractual necessity: where processing is necessary to provide services you have requested.

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and quote requests submitted via our contact form.
  • Arrange site surveys, installations, and maintenance visits.
  • Improve and analyse the performance of our website (using anonymised analytics data).
  • Comply with any legal obligations.

We do not use your personal data for automated decision-making or profiling.

5. Third-Party Services

Contact Form (Zoho)

Our contact form is provided by Zoho. When you submit an enquiry, your data is processed by Zoho in accordance with their Privacy Policy. We retain your message and contact details solely to respond to your enquiry.

Google Analytics / Site Kit

We use Google Analytics (via Site Kit by Google) to collect anonymous information about how visitors use our site. This includes pages viewed, time on site, and traffic sources. Analytics data is aggregated and anonymised; we cannot identify individual visitors from this data.

Google Analytics sets cookies on your device (see our Cookie Policy). For more information, see Google’s Privacy Policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Google Reviews Widget

Our website displays Google Reviews via a third-party widget. This widget may load content from Google’s servers, which may set cookies or collect data in accordance with Google’s Privacy Policy.

6. Data Retention

We retain personal data submitted through our contact form for as long as necessary to respond to your enquiry and for up to 3 years thereafter for record-keeping purposes, unless a longer retention period is required by law.

Anonymised analytics data is retained in accordance with Google Analytics’ standard retention settings (26 months by default).

7. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with:

  • Service providers who process data on our behalf (e.g. Zoho for contact forms, Google for analytics), each bound by data processing agreements.
  • Legal authorities where required to do so by law.

8. International Transfers

Some of our third-party service providers (including Google) may process data outside the UK or European Economic Area (EEA). Where data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO or adequacy decisions.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access: you may request a copy of the personal data we hold about you.
  • Right to rectification: you may ask us to correct inaccurate personal date.
  • Right to erasure: you may request deletion of your personal data in certain circumstances.
  • Right to restrict processing: you may ask us to limit how we use your data.
  • Right to data portability: you may request your data in a structured, machine-readable format.
  • Right to object: you may object to processing based on legitimate interests.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@countrydrainage.co.uk. We will respond within one calendar month.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
www.ico.org.uk

11. Cookies

For detailed information about the cookies we use, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date. We encourage you to check this page periodically.