Terms & Conditions
Last updated: September 2026
Please read these Terms and Conditions carefully before using this website or engaging the services of Country Drainage.
1. About Us
Country Drainage is operated by Ward Environmental Services. Our registered details are:
Country Drainage, trading name of Ward Environmental Services Ltd (company number 10673309)
The Woodland Centre
Pigdown Land
Hever, Kent
TN8 7LX
Website: www.wes.uk.net
Email: info@countrydrainage.co.uk
Telephone: 01892 599732 / 01403 839733
Company registration number: 10673309
2. Acceptance of Terms
By accessing and using this website (countrydrainage.co.uk), or by engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or our services.
3. Services
Country Drainage provides septic tank and sewage treatment plant installation, maintenance, and related services in Surrey, Sussex, and Kent. Our services are provided to residential and commercial customers in the United Kingdom.
4. Website Use
4.1 Permitted Use
You may use this website for lawful purposes only and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website.
4.2 Accuracy of Information
We endeavour to ensure that information on this website is accurate and up to date. However, we make no warranties or representations as to the accuracy or completeness of any information on this website. Information is provided for general guidance only and does not constitute professional advice.
4.3 External Links
This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
5. Quotations and Contracts
5.1 Quotations
Any quotation provided by Country Drainage is valid for 30 days from the date of issue, unless otherwise stated. Quotations are subject to a site survey and may be revised if site conditions differ from those initially described.
5.2 Acceptance
A contract for services is formed when you accept our written quotation and we confirm acceptance in writing (including by email). We reserve the right to decline any work at our discretion.
5.3 Scope of Work
The scope of work is as set out in our written quotation. Any additional works requested during the project will be quoted separately and are subject to your written approval before commencement.
6. Payment Terms
- Unless otherwise agreed in writing, payment is due upon completion of works.
- We accept payment by bank transfer. Payment details will be provided on our invoice.
- For larger projects, a deposit may be required before commencement, as specified in the quotation.
- Late payments may incur interest at 8% above the Bank of England base rate per annum under the Late Payment of Commercial Debts (Interest) Act 1998.
7. Your Obligations
To enable us to carry out works effectively, you agree to:
- Provide accurate information about site conditions and access requirements.
- Ensure clear and safe access to the work area on the agreed date(s).
- Notify us promptly of any changes that may affect the works.
- Obtain any necessary consents, permissions, or notifications required for the works (e.g. from the Environment Agency, local authority, or neighbouring landowners), unless we have agreed in writing to do this on your behalf.
8. Regulatory Compliance
Septic tank and sewage treatment plant installations are subject to regulation by the Environment Agency and may require compliance with the General Binding Rules (GBRs) for small sewage discharges. We will advise you on the applicable requirements as part of our service. It is your responsibility as the property owner to ensure ongoing compliance with relevant environmental legislation.
9. Liability
9.1 Our Liability
We carry public liability insurance. Our liability to you for any loss or damage arising from our services is limited to the contract value, except in cases of death or personal injury caused by our negligence, which cannot be excluded by law.
9.2 Exclusions
To the fullest extent permitted by law, we exclude all liability for:
- Loss or damage arising from inaccurate information provided by you.
- Pre-existing defects or conditions not disclosed to us prior to commencement.
- Damage caused by acts of third parties or events outside our reasonable control.
- Indirect or consequential losses.
9.3 Website Liability
We shall not be liable for any loss or damage arising from your use of, or inability to use, this website or any content on it.
10. Defects and Warranties
We warrant that our installation work will be carried out with reasonable skill and care. If you identify any defect in our workmanship within 12 months of completion of works, please notify us in writing and we will investigate and, where appropriate, rectify the defect at no additional cost. This warranty does not cover defects arising from misuse, neglect, or unauthorised modifications.
Equipment and products supplied by us are subject to the manufacturer’s warranty terms.
11. Cancellation
If you wish to cancel a confirmed booking, please notify us in writing as soon as possible. Cancellation charges may apply as follows:
- More than 7 days’ notice: no charge (deposit refundable, less any costs already incurred).
- Less than 7 days’ notice: up to 25% of the contract value may be charged to cover mobilisation costs.
- Less than 48 hours’ notice or same-day cancellation: up to 50% of the contract value may be charged.
12. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Country Drainage / Ward Environmental Services or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our prior written consent, except as permitted by law.
13. Privacy
Your personal data is processed in accordance with our Privacy Policy. By using this website or enquiring about our services, you acknowledge that you have read and understood our Privacy Policy.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on this page. Your continued use of our website or services after any change constitutes acceptance of the revised terms.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@countrydrainage.co.uk
Telephone: 01892 599732 / 01403 839733
Post: Country Drainage, The Woodland Centre, Pigdown Lane, Hever, Kent, TN8 7LX